Login Help and FAQ's
Many of the areas on the myMLCfamily.net website display information that is specific to you. This may include the following types of information:
To provide these services we need to know who your are. Your myMLCfamily.net membership allows us to do this. Your password allows us to verify your identity and protect your account. You can improve the security of your account by selecting a secure password. All the information that you provide to myMLCfamily.net is protected by our privacy policy.
The myMLCfamily.net website is password protected and accessible only to Parents and Guardians of current or enrolled MLC students.
The registration process is automated, so all parents (with a valid email address on file) will be emailed their login details once their daughter has commenced at the College.
If you have not received these details via email by the time your daughter has started classes, please contact MLC Family Accounts on (03) 9274 6333.
If you don't remember your username or password, enter the email address you have provided the school and your relationship to the MLC student and we will email you with details of how to retreive your myMLCfamily username and password.
A cookie is a small piece of information that our servers give to your server. A cookie may be either a session cookie or a persistent cookie. A session cookie is stored in your browser and disappears when you close your browser. A persistent cookie is stored on your hard drive and continues to exist, even if you close your browser. None of the persistent cookies written to your hard drive by the myMLCfamily.net login process contain any of your personal information.
myMLCfamily.net uses both session and persistent cookies to log you on. These cookies are set by the myMLCfamily.net site during the login process. It is important that your browser's security and privacy settings allow these cookies to be set, or you may not be able to login to take advantage of the features of myMLCfamily.net.
If you are having problems then you can check if cookies are working properly on your browser by clicking here.
You will be automatically logged out when you close your browser, shutdown your computer or after a period of inactivity. Once you have logged in to the site, there is also a Logout button available.
All information about your account is stored in databases in the MLC network. These databases are secured from the internet using industry standard network and database security. The information can only be accessed from the internet using your username and password. Nobody can use your account unless they know your username and password.
It is important that you logout from myMLCfamily.net after you have finished. This will ensure that nobody else can use your account while you are away from your computer. This is especially important if you are accessing myMLCfamily.net from a shared computer or an internet cafe.
You can improve the security of your account by selecting a secure password.
myMLCfamily.net allows you to choose any password you like. Here are a few tips to make your password more secure:
- Choose a password that you can remember, so that you do not need to write it down.
- Avoid telling anybody else your password.
- Try to choose a password that is more than six characters long.
- Use a mixture of upper case and lower case letters and numbers.
- Avoid using a name as your password. Using your name, your partner's name or your child's name is very easy for another person to guess.
- Avoid using words that are easily found in the dictionary. Try combining two words together (without a space) and using misspelt words.
Remember, your password is case sensitive. That means you must type it exactly every time: upper and lower case letters included.
If you don't remember your username or password, enter the email address you have provided the school and your relationship to the MLC student and we will email you with details of how to retreive your myMLCfamily username and password.
If you are viewing a page after you have just logged in and then press the "Back" button on your browser, you will go back to the login page. This is because the login page was the last page that your browser displayed to you. You do not need to login again. You are still logged in and by simply clicking the "Forward" button on your browser you will return to the page you were viewing.
This will generally happen if your browser is not accepting the cookies that we need to log you on. See above for more information on cookies used on this site. If you are still having problems then you can check if cookies are working properly on your browser by clicking here.
myMLCfamily.net has a two hour idle time out on all login sessions. If you do not use myMLCfamily.net for over two hours your session will time out and you will have to login again.